Membership & Insurance FAQs – Australia

Helping Divers for 40+ Years

Explore our library of information for answers to the most commonly asked questions about DAN World coverage. If your question isn’t addressed, contact our Team by calling 03-9886-9166 (Mon-Fri 9.00am – 5.00pm AEST) or emailing .


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What is DAN World Membership?

DAN World membership includes emergency medical evacuation assistance through DAN TravelAssist, it also provides exclusive access to DAN’s dive accident insurance products, Alert Diver Monthly, and more. Your dues also support ongoing dive safety research, the development of diving health and safety resources and a 24/7 emergency medical assistance for scuba divers across the world. DAN World Membership does not cover associated treatment costs, these are included within our Dive Accident Insurance.

What is Dive Injury (Treatment) Insurance?

At the time of becoming a DAN Member you can add a Dive Injury (Treatment) Insurance Plan, at an additional cost. These plans provide coverage for treatment and certain other costs associated with a covered diving accident as per terms and conditions of the policy. DAN World exclusively offers Members access to these dive injury insurance plans only at the time of joining or renewing their Membership.

Can I apply for DAN World Membership only?

Yes

Who is covered on my family membership?

A family membership will cover you, your spouse or domestic partner/partner in a civil union and all unmarried dependent children whom you support, including foster children, adopted children and stepchildren, provided that they are age 8 or older and under the age of 18, or under 24 if a full-time student at an accredited school or college, who is not employed on a full-time basis and has the same permanent home address as you.

Family members must be listed on the membership record in DAN’s database to have access to membership benefits.

Are any countries excluded from DAN TravelAssist (Emergency Evacuation) Services?

It is the responsibility of the Member to inquire as to whether a country/region is “open” for assistance prior to his/her departure. Please contact DAN World to confirm which countries are excluded for your expected dates of travel, send an email to .

El servicio de evacuación médica de emergencia, ¿solo está cubierto en caso de emergencias de buceo?

As a DAN Member, you receive DAN Travel Assist and emergency medical evacuation coverage. These benefits help for both diving and nondiving medical emergencies while you are on a trip. Your emergency medical evacuation coverage assists you when you travel at least 80 km or more from home. To use this member benefit you MUST first contact DAN TravelAssist a través de la línea de emergencias de DAN: +1-919-684-9111.

How do I use DAN TravelAssist?

Members should call DAN’s 24/7 Emergency Hotline to arrange assistance: 1800 088 200 (Within Australia) or +1 919 684 9111 (Internationally).

Will DAN automatically repatriate me after a medical emergency?

Los beneficios de DAN TravelAssist will not pay to transport you or a covered family member to your place of residence after a covered medical emergency if there are closer suitable medical facilities that can provide appropriate care for your medical condition.

How do I get reimbursed for an emergency medical evacuation?

Since any emergency medical evacuation must be authorised by and coordinated through DAN TravelAssist in order to be covered, there are no out of pocket costs, so reimbursement is not necessary.

Can I arrange my own evacuation before contacting DAN?

No, you must contact DAN TravelAssist first before an evacuation or you may be left responsible to handle the costs, which can easily exceed US$50,000. All emergency medical evacuation arrangements must be handled by DAN TravelAssist.

Will I get a membership card?

Once you become a DAN Member you will be able to download your digital member card through your Member Portal.

Is DAN membership a monthly or annual fee?

DAN membership is one low annual fee that provides benefits for an entire year.

How much does DAN membership cost?

Divers can become a DAN World member for an annual fee of only $82.50 for an individual or $110 for a family. DAN’s Dive Accident Insurance Plans are offered at an additional cost.

If I am lost at sea or otherwise stranded or lost on land or at sea, is “Search and Rescue” covered with my Membership Evacuation benefit?

No, Emergency Evacuation does not include efforts to locate a person (injured or un-injured) whose location is unknown, or efforts to rescue such persons from a dangerous situation or location.

What happens when a government or international agency issues a travel safety warning about a particular country or region – are DAN Membership benefits still valid?

Regarding evacuations, transportation arrangements and other TravelAssist benefits that are a part of every DAN Membership, DAN’s Assistance company will make every effort to evacuate or assist an injured member as long as it is deemed safe to do so at the time the Member requires it. Delays however may occur when locations are experiencing civil unrest or infrastructure facilities are impaired by natural disasters, war or other violence or catastrophes. Periodic, government or international agency travel warnings alone would not negate an appropriate attempt to provide an emergency medical evacuation or repatriation. For example, if a travel warning was issued and the nearest airport was closed due to war, terrorism, violence, riots, natural disasters, etc., preventing a Members evacuation, DAN TravelAssist would attempt to provide assistance via other locations or other means or at the next earliest available time, subject to TravelAssist standard provisions.

I am not a resident of Australia, what do I do?

If you intend to reside in Australia for more than 3 months you can join DAN World as a Member. However, to add a dive accident insurance plan you will need to be intending to reside in Australia for a period of 6 months or more.

Insurance

DAN is Here to Assist You

DAN is here to help before you leave on your next dive adventure. Contact DAN’s member services team by phone at 03-9886-9166 Mon-Fri 9:00 a.m. to 5:00 p.m. AEST or by sending an email to for assistance.

What is Dive Accident Insurance?

At the time of becoming a DAN Member you can add a Dive Accident Insurance Plan. These plans provide coverage for treatment and certain other costs associated with a covered diving accident as per terms and conditions of the policy. DAN World exclusively offers Members access to these dive accident insurance plans only at the time of joining or renewing their Membership.

Can I Purchase Dive Accident Insurance Without A DAN Membership?

DAN Membership is required before dive accident insurance can be purchased. Dive accident insurance cannot be purchased alone.

Who can apply for Dive Accident Insurance?

Any recreational diver or snorkeller, including instructors and divemasters supervising recreational diving activities, who is a Member of DAN World and is between the ages of 12 and 80. It’s also available to certain research divers & underwater photographers. Coverage is not available for commercial diving other than those activities specified.

What is the coverage period for Dive Accident Insurance?

12-Months.

Are Snorkelling, Freediving and Spearfishing covered by Dive Accident Insurance?

Treatment for injuries resulting from recreational snorkelling, freediving and spearfishing is covered as per terms and conditions of the policy, this excludes any competition-related activity.

How Much Do Hyperbaric Chamber Treatments Typically Cost?

The cost of hyperbaric chamber treatments vary, however, the cost could range from USD$330-$1000 per hour plus the costs of medication and physician fees. Costs depend on how many treatments are required, the location of the dive accident and the hyperbaric chamber facility.

Is Dive Accident Insurance Valid Within Australia?

No. As a diver residing within Australia, your Dive Accident Insurance benefits apply to accidents that occur outside of Australia.

Does Every Family Member On My Account Need Their Own Dive Accident Insurance Plan?

Each diver included on the family membership must be covered under their own Dive Accident Insurance Plan. Family members can be covered under different plans. Non-diving family members do not need to add a dive accident insurance plan.

What Is The Refund Policy For Dive Accident Insurance?

DAN dive accident insurance plans provide coverage from the date of purchase. If you have not departed on your trip or collected benefits under the DAN dive accident insurance plan, you have the right to cancel your insurance for a full refund within 15 days of purchase for Australia-based Members.  

Once you have collected benefits under your dive accident insurance plan, a refund is not permissible. To initiate the refund process, each person covered under a dive accident insurance plan must submit a request to cancel in writing with a handwritten signature (document can be scanned or emailed).

I am not a resident of Australia, what do I do?

If you intend to reside in Australia for more than 3 months you can join DAN World as a Member. However, to add a dive accident insurance plan you will need to be intending to reside in Australia for a period of 6 months or more.

Are Commercial Diving Activities Covered Under Dive Accident Insurance Plans?

Commercial diving is not covered. DAN World offers dive accident insurance for recreational divers. 

What does DAN mean when it states that DAN Insurance is secondary insurance cover?

If you have any other pre-existing insurance policies, e.g. travel insurance, health insurance, ambulance cover, your DAN policy becomes secondary coverage and will pay up to 100% of all remaining eligible expenses. Please provide DAN with your existing insurance policy details. If, however, you do not have any other insurance policies DAN will pay up to 100% of all eligible expenses.

Should I also take out Travel Insurance?

Yes. DAN always encourages divers to take out travel insurance in addition to their DAN coverage when they travel. Travel Insurance offers coverage for things that are not covered by DAN Membership or Insurance, such as lost/stolen luggage.

If I want to dive deeper than 50 metres on the Preferred Plan, what certification do I need?

With the Preferred Plan it is stated that a person is covered for a Diving Accident sustained on a dive to any depth provided that the Insured was experienced, held appropriate certification for the dive, and was using appropriate breathing gas mixes and equipment during the dive or Repetitive Dive Series. The Preferred Plan is partly designed to provide higher coverage limits for those who desire these. It is also designed to provide coverage for a ‘technical’ diver who has the required training and/or experience to dive in reasonable safety beyond 50m, as long as they are doing so using appropriate equipment and breathing gas. This limitation was introduced to encourage divers to think carefully and be appropriately prepared before they undertake very deep dives. In the event of a claim for a dive beyond 50m, the appropriateness of a particular dive may be assessed by suitable diving medical and/or technical experts looking at the divers training and certification, as well as their experience at or around the depth of the dive where the accident occurred, to determine if the dive plan was reasonable for that diver. Please refer to the Policy Wording for full details.

What happens when a government or international agency issues a travel safety warning about a particular country or region – are the dive accident Insurance benefits still valid?

DAN’s dive accident insurance is valid for dive medical treatment expenses that occur as a result of a covered diving accident. If a travel advisory were issued for a country or area and the Member was treated at a medical facility during the period that the travel advisory was in effect, the Member would still be able to file a claim with their DAN insurance upon returning home (up to 1 year following the accident).

In the event of a diving accident or emergency, who do I call?

Call the DAN Emergency Hotline:

  • Within Australia, 1800 088 200
  • International: +1 919 684 9111

How do I make a claim on a Dive Accident Insurance Plan?

Send an email to (or call 03 9886 9166) to obtain a claim form and instructions about submitting your claim.

Once the necessary paperwork has been received at the DAN Office, and is complete and correct, it will be submitted to the insurer for processing.  Should the insurer require any additional information they will contact you directly, and they will also advise you of the outcome of your claim.

Application Process and Travelling FAQs

What information must I disclose about a pre-existing / pre-disposing medical condition, serious injury or previous decompression illness (DCI)?

It is important that you notify the DAN team of any significant injury or medical condition you have suffered or are currently suffering from, as well as regular medications you are taking. This requirement is not onerous and is there to help guide our members to discuss any potential problems with a diving doctor, if appropriate.

Are any exclusions applicable to Pre-existing or Predisposing Medical Conditions?

No benefit will be paid under any plan for charges in connection with any injury or illness arising directly or indirectly from any Predisposing or Pre-existing Condition – the only exception to this is a previous case of Decompression Illness (DCI) that has been declared to DAN and accepted by the insurers.

What happens if I am moving or travelling for an extended period away from the address of my DAN registration?

Whenever you move from the address of residence used when you enrolled as a DAN World Member, you must inform DAN World of your new address: phone 03-9886-9166 or email . This is important for insurance regulation purposes and to make sure you receive all the important Member notices and safety information benefits you are entitled to. If you will be moving out of the country of your DAN Registration, or away for an extended period (3 months or more), it is important that you notify the DAN team in order to ensure a claim is approved in the event of an accident, and, that you have the appropriate cover for your new country of residence (or where you will be travelling most of the time).

I have a residence in Australia but I travel a lot for work. Can I still apply for DAN World coverage?

DAN coverage is based on where you are physically living the majority of the time. Contact the DAN Office to discuss your personal situation:  or call 03-9886-9166.

If DAN is a worldwide organisation why do I need to change region when I move to other parts of the world?

If you live in another country (other than from where you joined DAN) for an extended period of time you might fall under the insurance laws set out by that country which could be different in some ways to those on which your policy is structured. As such, it is essential that you inform DAN World when you are planning move to another country for a period or three or more months as some of your benefits may be impacted.


Centro de atención al cliente DAN

Phone: 03-9886-9166

Correo electrónico:

Monday-Friday 9am-5pm AEST

Línea de Emergencia 24/7

+1-919-684-9111

1800-088-200
desde de Australia

+62-21-5085-8719
desde Indonesia

Los médicos de DAN están disponibles las 24 horas, los 7 días de la semana y los 365 días al año

Se aceptan llamadas por cobro revertido

Línea de información médica

Obtenga respuestas a sus consultas de salud y buceo (que no sean situaciones de emergencia).

De lunes a viernes, de 8:30 a.m. a 5 p.m. (hora del este)

+1-919-684-2948, Option 4

En línea: Consulte a un médico

Recibirá una respuesta en 24 a 48 horas.


La membresía de DAN World incluye la inscripción automática en DAN TravelAssist®. Los beneficios están disponibles para emergencias de buceo y no relacionadas con el buceo, con un límite de beneficio combinado de hasta USD 150 000.  

Los beneficios de DAN TravelAssist® son proporcionados por DAN, Travel Guard®, y otros proveedores de servicios dependiendo del beneficio. Para acceder a estos beneficios o para solicitar transporte médico de emergencia, debe comunicarse con DAN TravelAssist para asistencia. Es posible que no se reembolse el transporte médico de emergencia organizado directamente por usted. 

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