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MARKETING & ENGAGEMENT COORDINATOR
FLSA: Non-Exempt
Department: DAN World
Primary Worksite: Contract
Supervisory Responsibilities: No
Reports to: Regional Manager, DAN World
OCCUPATIONAL SUMMARY
The Marketing & Engagement Coordinator for DAN World will assist in planning and execution of customer engagement initiatives and campaigns through various channels. As a member of the DAN World team, provide administrative support and contribute to various projects and initiatives.
RESPONSIBILITIES
- Work with the DAN World Regional Manager to create and execute campaigns for customers to renew or enroll as new members and business members based on team goals
- Create templates and tools for the customer service team to use when assisting members with questions on new programs/packages and benefits
- Design and create digital flyers, brochures, posters, infographics
- Create social media posts in several languages on DAN World channels
- Track campaign results through standardized reports and through unique campaign links
- Contribute to Member and Business Member e-newsletters
- Assist customer service team in troubleshooting account issues, and identifying/reporting trends in record errors
- Assist customer service team when no French speaker is on duty that day
- Organize and participate in regional ground events for divers when requested and approved
- Support the rest of the DAN World team in webinars, monthly newsletters, social media, event preparation, and in launching major projects.
Administrative responsibilities include:
- Upload and/or edit pages and articles in several languagues on the DAN World website in Word Press.
- Monitor a personal email inbox and the inbox
- Provide French translations for other applicable and existing member, student, and business member marketing materials and email campaigns
- Provide weekly and monthly summary report of activities and advancements on above projects.
Minimum requirements for Consideration
- Minimum two (2) years college level courses
- Three or more years of experience in marketing and customer service
- Self-motivated and directed with outstanding administrative skills and a high level of attention to accuracy, detail, and organization.
- Good written and oral communication skills
- Available to work 40 hours/week on a 9am to 5pm schedule
- A team player, ability to multi-task, prioritize, and work in a fast-paced ever-changing environment
- Proficient in use of standard office equipment and business software, including MS Office Suite (Word and Excel), and PowerPoint
- Experience in managing social media and newsletters
- Experience with membership and/or affinity programs (familiarity with DAN programs a plus)
- Trained as Dive Professional (divemaster or above)
- Recommended but not required: Fluent in French, English, and Spanish
Visit DAN.org to view the list of career opportunities at DAN Headquarters.