Do you want to make the world a safer place to dive?
We are searching for passionate people like you to join our team and advance our mission of helping divers in need. Working at the world’s leading dive safety association will give you the rewarding career experience you’ve been searching for — and it comes with a host of unique and valuable benefits. Apply today to work alongside the world’s leading experts in dive medicine and safety.
To submit a résumé for consideration, please do one of the following:
- Email it:
- Fax it: +1 (919) 490-6630, Attn: HR/Personnel Department.
- Mail it: HR Department, Divers Alert Network, 6 West Colony Place, Durham, NC 27705 USA
DAN is an Equal Opportunity Employer.
CUSTOMER SERVICE REPRESENTATIVE (Part-Time)
OCCUPATIONAL SUMMARY
The Customer Service Representative for DAN World LAC will assist customers by answering inquiries and problem-solving through various channels. As member of the DAN World LAC team, provide administrative support and contribute to various projects and initiatives.
RESPONSIBILITIES
- Coordinate and process renewals and new member enrollments
- Log into the customer service phone queue to answer questions during business hours
- Address inquiries from members including:
- Logins
- Proforma Invoices and Custom Receipts
- Updating customer account information
- Member cards
- Eligibility questions (e.g. which DAN region to join)
- Membership and insurance benefits
- Liability coverage inquiries
- Automatic renewal charges & changes
- Business member or Dive Pro enrollments
- Access to Safety Resources
- Assist with the DAN World WhatsApp Business Account: messages and calls
- Administrative responsibilities include:
- Provide weekly/monthly summary report of activities on projects.
QUALIFICATIONS
- Minimum two (2) years college-level courses
- Three or more years of experience in customer service and office administration
- Self-motivated and directed with outstanding administrative skills and a high level of attention to accuracy, detail, and organization.
- Good written and oral communication skills
- Available to work 20 hours/week during normal business hours
- Fluent in Spanish & French
- Prior experience answering a customer service phone queue.
- A team player, ability to multi-task, prioritize, and work in a fast-paced ever-changing environment
- Proficient in use of standard office equipment and business software, including MS Office Suite (Word and Excel), and PowerPoint
- Experience with membership and/or affinity programs (familiarity with DAN programs a plus)
- Familiarity with the recreational scuba diving industry or other adventure sports (not required)
COMPENSATION
- Monthly stipend depending on country of residence and experience plus reimbursement for operational expenses.
Visit DAN.org to view the list of career opportunities at DAN Headquarters.