DAN World Is Here To Assist You
DAN World is here to help before you leave on your next dive adventure. Contact DAN World’s member services team by phone at +1-919-446-2671 Mon-Fri 8:30am to 5:00pm EST or by sending an email to for assistance.
Why Do I Need Dive Accident Coverage?
Your primary medical insurance may exclude diving as a hazardous recreational activity and/or may not provide coverage when you are traveling out of the country. If it does provide coverage, it may pay only a minimal amount for chamber treatments.
There may be large out-of-pocket payments for deductibles and co-pays. These alone can total thousands of dollars.
Is DAN Dive Accident Coverage Valid For International Diving?
Yes, DAN World offers packages valid for international diving.
How Much Do Hyperbaric Chamber Treatments Typically Cost?
The cost of hyperbaric chamber treatments vary. However, the cost could range from $330-$1000 per hour plus the costs of medication and physician fees. Costs depend on how many treatments are required, the location of the dive accident and the hyperbaric chamber facility.
How Do I File A Claim?
- For any dive injury or claim questions
or to request a claim form, contact:
National Baromedical Services, Inc.
P.O. Box 8833
Columbiam SC 29202 USA
Phone: +1-800-292-8381 or +1-803-434-2967
- Complete the claim form in full.
Please answer all questions completely. If you don’t, the form may be returned to you and could delay payment of the claim. Be sure to sign the claim form.
- Ask the hospital and/or doctor to complete
the reverse side of the Form and return it to you. If an invoice is available, ask them to attach it to the form.
- Attach any other bills, documents or statements that apply to the claim. It is important that they contain the right information.
- Make copies of your forms and bills for your records — your originals will not be returned.
- If you received a payment from any other Insurance, you must send the Explanation of Benefits with your bills before your claim can be settled.
- Please forward your package to:
c/o Artex Risk Solutions (Cayman) Limited
P.O. Box 10233, 171 Elgin Avenue
George Town, Grand Cayman KY1-1002, Cayman Islands
Phone: English:+1-202-470-0929 or Spanish:+52-55-8421-9866
What Is The Refund Policy For Dive Accident Coverage?
DAN World dive accident plans provide coverage from the date of purchase. If you have not departed on your trip or collected benefits under the DAN World dive accident assistance package, you have the right to cancel your plan for a full refund within 10 days of purchase.
Other requests for full or partial refunds will be evaluated on the facts of each request. Once you have collected benefits under your dive accident insurance plan, a refund is not permissible. To initiate the refund process, each person covered under a dive accident insurance plan must submit a request to cancel in writing with a handwritten signature (document can be scanned or emailed).
Are Commercial Diving Activities Covered Under Dive Accident Coverage Plans?
Commercial diving is not covered. DAN World offers dive accident coverage for recreational divers. A covered dive or a covered diving activity means a recreational dive or diving while a scuba instructor, dive master, underwater photographer, or while performing research under the auspices of a Underwater Scientist (AAUS), Canadian Academy of Underwater Scientist (CAUS) or a group whose written diving research protocol meets or exceeds those of the AAUS or CAUS. A covered dive begins upon entry into the water and ends upon exit from the water and the covered dive must begin while the dive accident insurance is in force.
How Do I Change My Beneficiary?
Contact DAN World and we will be happy to update your account.
What Does Dive Accident Medical Expense Benefit Cover?
Covered charges include the reasonable and customary cost of medically necessary services and supplies provided for the care and treatment of a Covered Diving Accident, up to the Benefit Limit, when prescribed, performed or ordered by a physician incurred within 365 days of the accident. This includes:
- Hyperbaric Chamber Treatment
- Physician’s Charges for Hyperbaric Chamber Treatment medical care and surgical operations
- Ambulance transportation by ground, air or marine ambulance services to the nearest Hospital or Hyperbaric Chamber where prescribed care or treatment can be given
- Hospital charges
View Compare Coverage for complete terms and conditions.
Dive Accident Insurance Resources
Myths About Dive Accident Coverage
DAN Customer Service
PHONE: Mon-Fri 8:30am-5:00pm EST
+1 (919) 684-2948
FAX: +1 (919) 490-6630
24/7 Emergency Hotline
In event of a dive accident/injury, call local EMS first then call DAN.
24/7 Emergency Hotline
(Collect calls accepted)
DAN must arrange transportation for covered emergency medical evacuation fees to be paid.
Medical Information Line
Get answers to your non-emergency related, health and diving questions.
PHONE: Mon-Fri 8:30am-5:00pm EST
+1-919-684-2948, Option 2
ONLINE: Ask A Medic
Allow 24-48 hours for a response.
For residents of IN, MN, NH, NY, OH and WA, insurance is underwritten by The United States Life Insurance Company in the City of New York, NAIC No. 70106 domiciled in the state of New York with a principal place of business of One World Financial Center, 200 Liberty Street, New York, NY 10281. It is currently authorized to transact business in all states, plus DC, except PR. This summary is a brief description of benefits only and is subject to the terms, conditions and limitations. Coverage may vary by state. AG 12070
For residents of all other U.S. states and the District of Columbia insurance is underwritten by National Union Fire Insurance Company of Pittsburgh, Pa., a Pennsylvania insurance company with its principal place of business at 175 Water Street, New York, NY 10038. It is currently authorized to conduct insurance business in all states and the District of Columbia. NAIC No. 19445. This summary provides only brief descriptions of the coverages available under Policy Series S30854DBG. The issued policy and certificate will contain reductions, limitations, exclusions, definitions and termination provisions. Full details of the coverage will be contained in the issued policy and certificate. If there are any conflicts between this summary and the issued policy and certificate, the policy and certificate shall govern in all cases. Coverage may vary by state.
In Canada, DAN Dive Accident Insurance is underwritten by AIG Insurance Company of Canada, Group Policy No. SRG 9134763. This plan is subject to the terms, conditions, exclusions and limitations of the group policy. Coverage may vary or may not be available in all provinces. The underwriting risks, financial and contractual obligations and support functions associated with the products issued by AIG Insurance Company of Canada are its responsibility. This section highlights your group diving accident insurance benefits from AIG Insurance Company of Canada. It does not constitute a contract of insurance. If there is a conflict between this material and the legal document, the provisions of the legal documents will govern. Divers Alert Network is subject to the rules and regulations of the United States of America and must follow US State Department regulations. DAN cannot support insurance benefits in countries that are embargoed. Please contact the US State Department website for further details.