Membership & Insurance FAQs – Canada

DAN World Membership & Dive Accident Insurance FAQs

Explore our library of information for answers to the most asked questions about DAN World coverage. If your question isn’t addressed, contact our team.


Membership

No. If you need insurance coverage for the medical costs related to diving accidents, please purchase DAN dive accident insurance once you become a member. Dive accident insurance is not automatically included with membership. Plans start at CAD 50 per year and provide insurance specifically for dive accidents.

No, all DAN World coverages are per person. Each family member can choose the membership and insurance option that best meets their individual needs.

Both benefits Regular Membership and Enhanced Membership have an annual fee that provides for an entire year. There are no recurring monthly costs associated with DAN membership.

DAN World is now able to offer membership and dive accident insurance to Quebec residents. Coverage can be purchased directly online from DAN World’s website.

Divers and travelers can choose Regular Membership or Enhanced Membership. The rates start as low as CAD 50 per year for an individual Regular Membership. Dive operators and businesses can become DAN Business Members free of charge.

For your convenience, DAN World charges membership and insurance fees in Canadian Dollars. 

Membership and dive accident insurance go into effect as soon as DAN World receives payment. You can get immediate coverage by joining online and paying with any major credit card.

DAN World offers annual memberships only. Lifetime memberships are not available.

The fees must be paid in full (as a single payment) at the time of enrolment.

12 months

The minimum age for coverage is 8 years old.

Upon renewing or joining DAN, you will receive a confirmation email which will include instructions on how to log in to your member portal where you will find a downloadable member card. DAN World does not mail member cards.

As part of your DAN World Membership, you receive DAN TravelAssist benefits and emergency medical evacuation coverage. These benefits help with both diving and nondiving medical emergencies while you are on a trip. Your emergency medical evacuation coverage assists you when you travel at least 50 miles (80km) or more from home. 

To use this member benefit you MUST first contact DAN TravelAssist through the DAN Emergency Hotline (+1-919-684-9111) BEFORE making any evacuation arrangements.

Yes.

It is the member’s responsibility to inquire whether a country/region is “open” for assistance prior to departure. Please contact DAN World by email to confirm which countries are excluded for your expected dates of travel.

Search & Rescue benefits are available in both the Enhanced Membership and the Guardian dive accident insurance. 

Yes, you can upgrade at any time by calling DAN Member Services at +1-919-684-2948.

Enhanced Membership includes emergency evacuation and repatriation coverage as well as other DAN TravelAssist benefits. It does not include accident medical expense coverage, which is offered through DAN dive accident insurance plans such as the Guardian Plan. The Guardian Plan includes up to CAD 500,000 in accident medical expense coverage for covered diving accidents. Both divers and nondivers can benefit from the Guardian Plan in addition to DAN membership. Some of the benefits available with the Guardian Plan provide coverage for non-diving accidents outside of your home country and accident medical expense coverage for named water sports accidents while on a trip.

The print edition of Alert Diver magazine is an exclusive benefit of DAN World Enhanced Membership. Members who have Regular Memberships can enjoy the digital editions of Alert Diver, available via World.DAN.org.

No, members who have a Regular Membership have access to the digital editions of Alert Diver.

No, you must contact DAN TravelAssist first before an evacuation or you may be responsible for the costs incurred — which can easily exceed CAD 50,000. All emergency medical evacuation arrangements must be handled by DAN TravelAssist through the DAN Emergency Hotline (+1-919-684-9111). 

Since any emergency medical evacuation must be authorized by and coordinated through DAN TravelAssist in order to be covered, there are no out of pocket costs, so reimbursement is not necessary.

Members should call DAN’s 24/7 Emergency Hotline (+1-919-684-9111) to arrange assistance.

DAN TravelAssist will not pay to transport you or a covered family member to your place of residence after a covered medical emergency if there are closer suitable medical facilities that can provide appropriate care for your medical condition.

DAN World is committed to protecting your privacy and uses your personal information only to process orders and provide you with the highest level of service. Your information will not be sold. For complete details, please review our privacy policy.

Your DAN World Membership and Dive Accident Insurance may be canceled and eligible for a full refund if the following criteria are met:

  • Within 10 days of the policy purchase date
  • Only if a claim has not been filed
  • You have not departed on your trip

For questions regarding cancellations and refunds, email .

Insurance

For recreational activities, yes. However, any competition-related or record setting/breaking attempts activity is excluded per the conditions of the policy.

No. DAN Membership is required before dive accident insurance can be added. Dive accident insurance cannot be purchased alone.

DAN dive accident insurance provides global coverage. There is no minimum distance from home required before coverage goes into effect.

Commercial diving is not covered. DAN World offers dive accident insurance for recreational divers. A covered dive or a covered diving activity means a recreational dive or diving while a scuba instructor, divemaster, underwater photographer/videographer; or while performing research under the auspices and following the diving safety guidelines of the Canadian Academy of Underwater Scientist (CAUS), or a group whose written diving research protocol meets or exceeds those of the CAUS; or diving as a volunteer in support of marine conservation or marine habitat restoration projects. A covered dive begins upon entry into the water and ends upon exit from the water and the covered dive must begin while the dive accident insurance is in force.

The Guardian and Preferred dive accident insurance options provide Non-Diving Accident Coverage for Accident Medical Expenses incurred outside your home country.  The Guardian option also provides Named Water Sport Accident coverage while on a trip at least 50 miles/80 km from your home, for Accident Medical expenses, Accidental Death and Dismemberment benefits, and Permanent and Total Disability benefits.  See Compare Coverage for complete terms and conditions.

The cost of hyperbaric chamber treatments varies.  However, the cost could range from CAD 400-1330 per hour plus the costs of medication and physician fees. Costs depend on how many treatments are required, the location of the dive accident and the hyperbaric chamber facility.

Covered charges include the reasonable and customary cost of medically necessary services and supplies provided for the care and treatment of a Covered Diving Accident, up to the Benefit Limit, when prescribed, performed or ordered by a physician incurred within 365 days of the accident. This includes:

  • Hyperbaric Chamber Treatment
  • Physician’s Charges for Hyperbaric Chamber Treatment medical care and surgical operations
  • Ambulance transportation by ground, air or marine ambulance services to the nearest Hospital or Hyperbaric Chamber where prescribed care or treatment can be given
  • Hospital charges

View Compare Coverage for complete terms and conditions.

Contact Member Services and we will be happy to help you update your account.

Contact Member Services for Notification of claim should be given within 180 days after a covered accident. If it’s not possible to notify the claims office during that time, it must be given as soon as reasonably possible. To submit a claim, obtain claim forms, or request additional information on how to report a claim, please call, write, or email:

DAN Services, Inc.
6 West Colony Place, Suite 200
Durham, NC 27705 USA

Phone: +1-919-684-2948

Email –


Customer Service

Canada

Monday-Friday
8:30 a.m.- 5 p.m. ET

+1-919-684-2948

+1-800-446-2671

Fax: +1-919-490-6630

Email:

Quebec:

Direct: +1-418-425-3495

Toll Free: 1-888-726-1681

Email:

24/7 Emergency Hotline

In event of a dive accident or injury, call local EMS first then call DAN.

24/7 Emergency Hotline

+1 (919) 684-9111

(Collect calls accepted)

DAN must arrange transportation for covered emergency medical evacuation fees to be paid.

Medical Information Line

Get answers to your non-emergency related health and diving questions.

Monday–Friday,
8:30 a.m.–5 p.m. ET

+1-919-684-2948

Email:

Online: Ask A Medic

Allow 24-48 hours for a response.


In Canada, DAN World Dive Accident Insurance is underwritten by Zurich Insurance Company Ltd (Canadian Branch) 100 King Street West, Suite 5500, P.O. Box 290, Toronto, ON M5X 1C9 CANADA. In Quebec, it is distributed by Zurich Travel Assist (AMF Registration no. 603058).