Dive Accident Assistance Packages FAQs

DAN coverage is offered to divers as a combined assistance package; membership cannot be purchased independently. The assistance packages combine membership benefits and dive accident assistance benefits.

No. See above.

All DAN World assistance packages are per person. Each diving family member can choose the package that best meets their individual needs.

Annual

DAN World offers annual memberships only. Lifetime memberships are not available.

The fees must be paid in full (as a single payment) at the time of enrolment.

The Preferred and Master packages offer worldwide coverage. With the Local package, the benefits are valid within your country of residence only.

12 months

The minimum age for coverage is 8, and the maximum age is 70.

To join DAN World, you need to reside in a country in one of the DAN World regions: Latin America and the Caribbean, Asia-Pacific, or Australia. If you live in another country, coverage is provided through one of DAN’s other international entities. To locate the international DAN office for your region, refer to this list: International DAN Offices.

When you purchase an assistance package you will receive a confirmation email with instructions for how to log in to your member portal to download a digital member card. 

With your DAN World Dive Accident Assistance Package, you receive DAN TravelAssist benefits and emergency medical evacuation coverage. These benefits help with both diving and nondiving medical emergencies while you are on a trip. Your emergency medical evacuation coverage assists you when you travel at least 50 miles (80km) or more from home. For the Local coverage, your emergency medical evacuation coverage assists you when you travel within your home country and at least 50 miles (80 km) or more from home.

To use this member benefit you MUST first contact DAN TravelAssist through the DAN Emergency Hotline (+1-919-684-9111) BEFORE making any evacuation arrangements.

It is the responsibility of the member to inquire as to whether a country/region is “open” for assistance prior to their departure. The following list will provide some guidance but must not be used as a definitive listing as it will change from time to time. The following countries/regions are not approved for travel assistance benefits at this time: Afghanistan, Algeria, Chad, Iran, Iraq, Libya, Mali, North Korea, Niger, Nigeria, Somalia, South Sudan, Sudan, Syria, Pakistan, and Yemen. Please contact DAN TravelAssist to confirm which countries are excluded for your expected dates of travel.

For recreational activities, yes. However, any competition-related or world record attempt activity is excluded per the conditions of the policy.

No.

Notification of claim should be given within 10 days after a covered accident. If it’s not possible to notify the claims office during that time, it must be given as soon as reasonably possible. To submit a claim, obtain claim forms, or request additional information on how to report a claim, please call, write, or email:

AGI – CLAIMS
c/o DAN Services, Inc.
6 West Colony Place, Suite 200
Durham, NC 27705 USA

Phone: +1-919-493-0912

Email –

No. The Travel Assistance Packages are optional add-ons to the Master and Preferred Dive Accident Assistance Packages.

No. A Travel Assistance Package can only be added to the Master and Preferred Dive Accident Assistance Packages.

No. You can only add the Master Travel Package with the Master Dive Accident Package, and the Preferred Travel Package with the Preferred Dive Accident Package.

The Travel Assistance Packages are an additional premium to the Dive Accident Assistance Packages. The Master Travel add-on is US$150, and the Preferred Travel add-on is US$225.

The minimum age is 8, and the maximum age is 70.

No. All packages are per-person.

The trip must be at least 50 miles (80 km) from the insured person’s home, and it must be a return trip.

Yes. Each trip may not exceed 90 consecutive days.

No. Benefits are not valid when traveling to obtain health care or medical treatment of any kind.

No. Travel benefits do not apply if the travel is to a destination where the insured person maintains a home or residence.

No. You are covered on every trip you take during the year, any time you travel 50 miles (80 km) or more from home, and it is a return trip.

+1-919-684-9111

To submit a claim, obtain claim forms, or  request additional information about how to report a claim, please call, write, or email:

AGI – CLAIMS
c/o DAN Services, Inc.
6 West Colony Place, Suite 200 
Durham, NC 27705 USA 

Phone: +1-919-493-0912

Email –